MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Safety:
Remain mindful of surroundings and stop unsafe behaviors.
Comfort:
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Ease:
Make eye contact and smile.
Speed:
Proactively offer assistance to next step in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
Tuesday, November 4th, 2025 at 4:00pm
ICYMI: We continue to collect donations for federal employees affected by the government shutdown.
📅 11/04-11/07
📍MCO Terminal C Departures Curb
⏰ 9am-2pm
📍 Orlando Executive Airport (ORL)
⏰ 9am-5pm
Donations are also accepted at the departure level of Terminals A, B, & C. https://t.co/GJsYPLb1KR
ICYMI: We continue to collect donations for federal employees affected by the government shutdown.
📅 11/04-11/07
📍MCO Terminal C Departures Curb
⏰ 9am-2pm
📍 Orlando Executive Airport (ORL)
⏰ 9am-5pm
Donations are also accepted at the departure level of Terminals A, B, & C. https://t.co/GJsYPLb1KR
Tuesday, November 4th, 2025 at 12:08pm
Our #MCOPawPilots are here to bring comfort & pawsitive vibes! Today, our sweet boy, Thor, will be here from 11am-1pm for all the snuggles and love. Stop by and pet before you jet!🐾 https://t.co/RqWmmcW7J5
Our #MCOPawPilots are here to bring comfort & pawsitive vibes! Today, our sweet boy, Thor, will be here from 11am-1pm for all the snuggles and love. Stop by and pet before you jet!🐾 https://t.co/RqWmmcW7J5
Tuesday, November 4th, 2025 at 11:02am
That side-eye coming from your bank account. 🙄 https://t.co/06IuVAOe1F
That side-eye coming from your bank account. 🙄 https://t.co/06IuVAOe1F
Monday, November 3rd, 2025 at 6:25pm
Today, through November 7th, we're collecting donations for federal employees affected by the government shutdown.
📍 MCO: Terminal C departures curb, 9am-2pm.
Drop-offs also accepted at the information booths in Terminals A, B, & C.
📍 ORL: 365 Rickenbacker Drive, 9am-5pm.
Today, through November 7th, we're collecting donations for federal employees affected by the government shutdown.
📍 MCO: Terminal C departures curb, 9am-2pm.
Drop-offs also accepted at the information booths in Terminals A, B, & C.
📍 ORL: 365 Rickenbacker Drive, 9am-5pm.
Monday, November 3rd, 2025 at 4:18pm
Four years of blue skies and sunshine!🥳Today, we're celebrating our friends @AveloAir's anniversary at our airport. Since 2021, they have offered nonstop flights to a variety of breathtaking destinations across the U.S., with three from MCO. Cheers to many more to come!✈️ https://t.co/H4iU0HOm7v
Four years of blue skies and sunshine!🥳Today, we're celebrating our friends @AveloAir's anniversary at our airport. Since 2021, they have offered nonstop flights to a variety of breathtaking destinations across the U.S., with three from MCO. Cheers to many more to come!✈️ https://t.co/H4iU0HOm7v
Monday, November 3rd, 2025 at 12:26pm
When the jolly crew is unfrozen, but you're unbothered. https://t.co/VOV2MpIvDt
When the jolly crew is unfrozen, but you're unbothered. https://t.co/VOV2MpIvDt
Gallery
