MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Safety:
Remain mindful of surroundings and stop unsafe behaviors.
Comfort:
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Ease:
Make eye contact and smile.
Speed:
Proactively offer assistance to next step in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
Saturday, September 13th, 2025 at 11:30am
Looking to add a little Essie-tential joy to your travels? Head to the A/B Food Court area today from 11am-1pm to give some love to our #MCOPawPilots, Essie. She's ready for all the cuddles! https://t.co/GDPzSV08wQ
Looking to add a little Essie-tential joy to your travels? Head to the A/B Food Court area today from 11am-1pm to give some love to our #MCOPawPilots, Essie. She's ready for all the cuddles! https://t.co/GDPzSV08wQ
Saturday, September 13th, 2025 at 10:39am
Snag your gear, the spooky zone is here! 💀 Before you enter the frightful fun at the park, stock up on eerie essentials at the @UniversalORL stores right here at the airport. #HHN34
🕷️ Terminal A – 7am-9pm
🕸️ Terminal B – 7am-9pm
🎃 Terminal C - 7am-last departing flight https://t.co/RGkCcnZhTR
Snag your gear, the spooky zone is here! 💀 Before you enter the frightful fun at the park, stock up on eerie essentials at the @UniversalORL stores right here at the airport. #HHN34
🕷️ Terminal A – 7am-9pm
🕸️ Terminal B – 7am-9pm
🎃 Terminal C - 7am-last departing flight https://t.co/RGkCcnZhTR
Friday, September 12th, 2025 at 10:24am
Level 407 completed! ⭐️ Time to take flight. 📷 #NationalVideoGameDay https://t.co/ZinjwwUQSj
Level 407 completed! ⭐️ Time to take flight. 📷 #NationalVideoGameDay https://t.co/ZinjwwUQSj
Thursday, September 11th, 2025 at 2:17pm
Advisory: Our airport is currently under a ground stop due to an FAA equipment issue: https://t.co/vm0yMYHS23. This may affect airline operations, including flight schedules and baggage delivery. For the latest updates, please check directly with your airline.
Advisory: Our airport is currently under a ground stop due to an FAA equipment issue: https://t.co/vm0yMYHS23. This may affect airline operations, including flight schedules and baggage delivery. For the latest updates, please check directly with your airline.
Thursday, September 11th, 2025 at 10:51am
In remembrance of the lives lost on September 11, 2001, a moment of silence was held at our airport at 8:46am. We will #neverforget those we lost, the heroes, those who carry on, and the sacrifices made by many. https://t.co/Pa5cZqierU
In remembrance of the lives lost on September 11, 2001, a moment of silence was held at our airport at 8:46am. We will #neverforget those we lost, the heroes, those who carry on, and the sacrifices made by many. https://t.co/Pa5cZqierU
Wednesday, September 10th, 2025 at 1:50pm
“TAG, you’re it!” ✈️ We’re inviting Orlando-area residents to join our Traveler’s Advisory Group (TAG), where members will provide valuable insights to improve our traveler's experience. Complete the questionnaire by September 19th at: https://t.co/2c3Oi31Huz https://t.co/QxnFAQ5qll
“TAG, you’re it!” ✈️ We’re inviting Orlando-area residents to join our Traveler’s Advisory Group (TAG), where members will provide valuable insights to improve our traveler's experience. Complete the questionnaire by September 19th at: https://t.co/2c3Oi31Huz https://t.co/QxnFAQ5qll
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