MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Safety:
Remain mindful of surroundings and stop unsafe behaviors.
Comfort:
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Ease:
Make eye contact and smile.
Speed:
Proactively offer assistance to next step in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
Friday, August 29th, 2025 at 10:04am
The “No Me Quiero Ir De Aquí” residency is calling & our friends @JetBlue can take you there! In celebration of their partnership with the Bad Bunny Residency & Discover Puerto Rico, a special gate event was held for passengers departing on yesterday’s flight 133 to San Juan.🇵🇷 https://t.co/ALbVMFV5la
The “No Me Quiero Ir De Aquí” residency is calling & our friends @JetBlue can take you there! In celebration of their partnership with the Bad Bunny Residency & Discover Puerto Rico, a special gate event was held for passengers departing on yesterday’s flight 133 to San Juan.🇵🇷 https://t.co/ALbVMFV5la
Thursday, August 28th, 2025 at 8:49pm
Weather Alert ⛈️ Due to weather conditions, airline operations may be affected - flight/baggage delivery delays may occur. Please check with your airline directly for any updates regarding their operations. For airport status, visit: https://t.co/vm0yMYHkcv. Thank you.
Weather Alert ⛈️ Due to weather conditions, airline operations may be affected - flight/baggage delivery delays may occur. Please check with your airline directly for any updates regarding their operations. For airport status, visit: https://t.co/vm0yMYHkcv. Thank you.
Thursday, August 28th, 2025 at 6:12pm
This #LaborDay weekend, we're expecting over 890,000 passengers to pass through our airport! Here are the top 5 busiest days:
1⃣ August 29 - 161,279
2⃣ August 30 - 157,267
3⃣ September 1- 156,455
4⃣ August 31 - 149,662
5⃣ August 28 - 137,175
Details: https://t.co/oCpRwtaO2j https://t.co/n99bDmGsSv
This #LaborDay weekend, we're expecting over 890,000 passengers to pass through our airport! Here are the top 5 busiest days:
1⃣ August 29 - 161,279
2⃣ August 30 - 157,267
3⃣ September 1- 156,455
4⃣ August 31 - 149,662
5⃣ August 28 - 137,175
Details: https://t.co/oCpRwtaO2j https://t.co/n99bDmGsSv
Thursday, August 28th, 2025 at 9:49am
Towertuille. 🧑🍳
EPCOT Food and Wine Festival – let’s do this thing! #TasteEPCOT https://t.co/k7LYmsJNNG
Towertuille. 🧑🍳
EPCOT Food and Wine Festival – let’s do this thing! #TasteEPCOT https://t.co/k7LYmsJNNG
Wednesday, August 27th, 2025 at 3:17pm
"What likes to read, and lives in an apple tree? A bookworm!" Slimey deserves an Oscar for that! 😂🪱 If you're passing through our airport & looking to buy this super cute plush, stop by the @SeaWorld store.
📍Terminal A, Level 3
📍Terminal C, near gates C230-C245
⏰ 7 AM – 9PM https://t.co/U8imwP21X7
"What likes to read, and lives in an apple tree? A bookworm!" Slimey deserves an Oscar for that! 😂🪱 If you're passing through our airport & looking to buy this super cute plush, stop by the @SeaWorld store.
📍Terminal A, Level 3
📍Terminal C, near gates C230-C245
⏰ 7 AM – 9PM https://t.co/U8imwP21X7
Wednesday, August 27th, 2025 at 10:36am
Neigh-ver let that PTO request keep your travel plans grounded. #WisdomWednesday https://t.co/YYwQGshfRY
Neigh-ver let that PTO request keep your travel plans grounded. #WisdomWednesday https://t.co/YYwQGshfRY
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