At MCO, smiles stretch for miles when we take time to celebrate the employees who make a difference every day. The Employee Recognition Brunch is more than a celebration, it's an opportunity to recognize the individuals whose dedication to service excellence helps create exceptional experiences throughout our airport. Whether assisting travelers, supporting teammates, or responding to unexpected challenges, these employees consistently go the extra mile, embodying the spirit of hospitality and care that defines the MCO experience. Their commitment is what keeps our airport moving forward and our customers smiling along the way.

On July 31, 2026, the Customer Service Advisory Council (CSAC) hosted its Third Quarter Employee Recognition Brunch at the Hyatt Regency Orlando International Airport, welcoming nearly 300 employees from across the MCO community.

The event was dedicated entirely to employee appreciation and recognition. This quarter, an impressive 919 employee recognition submissions were received, representing 52 companies across Orlando International Airport. Each nomination reflected the extraordinary efforts of employees whose actions exemplify MCO's core service standards of Safety, Comfort, Ease, Speed, and Culture, helping create exceptional experiences for travelers, guests, and fellow employees every day.

As part of the celebration, five employees were recognized for exemplifying MCO's Service Standards through their outstanding commitment to customer service and operational excellence:

Safety Award

Moussa Barmaki (GOAA)

While responding to a medical emergency in the JetBlue reserved parking garage, Moussa acted swiftly and calmly to assist an individual experiencing severe respiratory distress. After locating the person's misplaced inhaler, he remained by their side until emergency responders arrived. His quick thinking, compassion, and commitment to helping others made a life-saving difference.

Comfort Award

Taisha Jimenez (TSA)

When a traveler experienced a severe medical and emotional crisis after missing a flight, Taisha stepped in with remarkable compassion and care. She helped guide the traveler through breathing exercises, provided reassurance and support, assisted with rebooking travel arrangements, and continued checking on them throughout her shift. Her kindness and dedication made a life-changing impact during a difficult moment.

Ease Award

Lauren Mitchell (FAA)

During severe weather-related airfield congestion, Lauren demonstrated outstanding professionalism as an FAA Air Traffic Controller. Remaining calm and focused, she effectively managed complex aircraft movements and operational challenges. Her commitment to excellence helped ensure safe and efficient airport operations during demanding circumstances.

Speed Award

Ana Paula (ABM)

When a young unaccompanied traveler risked missing his flight home due to a delayed connection, Ana quickly recognized the urgency of the situation and took immediate action. She personally guided the distressed passenger through Airside 2 and ensured he reached his gate in time to board. Her responsiveness and dedication transformed a stressful experience into a successful journey home.

Culture Award

Renata Nunez (GOAA) After being alerted to an employee experiencing a medical emergency, Renata immediately stepped in to help. She contacted emergency medical services, monitored the individual's condition, provided reassurance, and remained with them until paramedics arrived. Her leadership, compassion, and commitment to others exemplified the culture of care that defines the airport community.

These recipients represent the very best of the MCO community. Through their professionalism, compassion, teamwork, and commitment to excellence, they have made a meaningful impact on travelers, colleagues, and airport operations. Their efforts serve as inspiring examples of what it means to go the extra mile every day.

The program was led by Chief Customer Experience Officer Tawana Allen, who brought energy and enthusiasm to the celebration while emphasizing the importance of recognizing excellence throughout the airport community.

Throughout the event, employees were honored for going above and beyond in service to others. From responding to medical emergencies and assisting travelers in distress to ensuring safe and efficient airport operations, the recognized employees demonstrated the professionalism, compassion, and dedication that make MCO a world-class airport.

As stories of outstanding service were shared, attendees reflected on the remarkable ways employees continue to make a positive impact each day. Their actions serve as a reminder that even the smallest gestures can leave lasting impressions and help create memorable experiences for those traveling through Orlando International Airport.

Employees also gathered for a group photo, capturing the camaraderie, pride, and appreciation that filled the room throughout the celebration.

The CSAC Employee Recognition Brunch continues to serve as a meaningful reminder that behind every exceptional customer experience are dedicated employees whose daily actions make a lasting impact. While individual achievements were celebrated, the event also highlighted the collective commitment of the MCO airport community to delivering service excellence and ensuring that every journey through our airport is a positive one.

View the complete list of Recognition Recipients:

https://www.mcocares.com/employee-recognition/

Recognize an Employee: https://www.mcocares.com/recognize-an-employee/