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Employee Recognition Program

Help celebrate the great work done at MCO!

Get Involved!

Participate in focus teams working to improve MCO

MCO Cares

Helping MCO Employees to Deliver Exceptional Customer Service

The Customer Service Program

Our purpose is to delight and value each guest with the finest airport experience in the world.


Remain mindful of surroundings and stop unsafe behaviors.


Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.


Make eye contact and smile.


Proactively offer assistance to next step in journey.

Get Involved

MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!


Recognition Program

The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.

Social Media #MCOcares

Friday, February 23rd, 2024 at 2:02pm
Got a Blank Space in your bag next to your Cardigan & want to figure out what to bring? Have a question about a Delicate item? @AskTSA can give you a Swift answer -or check the 'What Can I Bring' section of their site for info to travel in Style: MCO photo
Friday, February 23rd, 2024 at 11:20am
Yesterday, we hosted representatives from Columbus Region Executive Network & LaGuardia Gateway Partners. They met our airport leadership, got an airport overview & toured our Terminal C. We're happy to connect with our aviation community and showcase Orlando's warm hospitality! MCO photo
Friday, February 23rd, 2024 at 10:35am
If we won the lottery, we wouldn't tell anyone - but there would be signs. 👀🍪 MCO photo
Thursday, February 22nd, 2024 at 2:42pm
Recently, our CEO Kevin J. Thibault participated as a guest-speaker @UCF's Grant Thornton Speaker Series. In sharing invaluable insight and experiences, he inspired the next generation of business leaders. Here's to successful, innovative, and professional journeys ahead! 🤝
Thursday, February 22nd, 2024 at 12:17pm
Recently, we hosted a tour for the Aviation Professionals Collegiate Group from @EmbryRiddle. The group explored various areas of the airport & learned about our continued development. We're proud to have provided this unique learning opportunity for the aviators of the future!🧑‍✈️ MCO photo
Thursday, February 22nd, 2024 at 10:40am
ICYMI: Last week, our airport felt the love at our Valen-Fly event! Travelers & employees were treated to delicious snacks, caricatures, personalized poems, cuddles from #MCOPawPilots & more. A big thank you to all who joined in on the fun and helped us bring the good vibes. ♥️


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