Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Remain mindful of surroundings and stop unsafe behaviors.
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Make eye contact and smile.
Proactively offer assistance to next stop in journey.
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
We would like to highlight @delawarenorth for making a generous donation to @feedhopenow following #HurricaneIan. The donated food was ready to be handed out & enjoyed by those in need. Thank you to all involved in providing support & helping uplift the Central Florida community. https://t.co/W23aAwUVCM
Parking Update 🚙
Terminal Top ❌
A/B Garage ❌
Garage C ✅
North Park Place Economy Lot ✅
South Park Place Economy Lot ✅
For parking updates, please pay attention to dynamic roadway signs upon airport approach or visit: https://t.co/GaNJszYL8G https://t.co/ymyQOFf6mC
In order to assist travelers transiting between Terminal C and Terminals A & B, in addition to the Terminal Link (🚄), we’re currently running a shuttle (🚌) from Terminal C Departures Curb C17 to Terminal B, Level 1, space B29. The shuttle runs continuously - 10:30am to 10:30pm. https://t.co/W68nABkL2F