MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Safety:
Remain mindful of surroundings and stop unsafe behaviors.
Comfort:
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Ease:
Make eye contact and smile.
Speed:
Proactively offer assistance to next stop in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
Wednesday, March 22nd, 2023 at 3:02pm
In honor of #WomensHistoryMonth, we'd like to take the opportunity to highlight some of the Women Who Tell Our Stories. To all the trailblazers, from all walks of life, who continue to inspire and uplift us, we celebrate you! ✈️ https://t.co/AwHstjuCv5
In honor of #WomensHistoryMonth, we'd like to take the opportunity to highlight some of the Women Who Tell Our Stories. To all the trailblazers, from all walks of life, who continue to inspire and uplift us, we celebrate you! ✈️ https://t.co/AwHstjuCv5
Wednesday, March 22nd, 2023 at 12:12pm
Things we recommend doing at our airport today:
1. Meet our #MCOPawPilots 🐾
2. Meet our #MCOPawPilots, Willy 🐶
3. Meet our #MCOPawPilots by the main food court area 🐾
4. Meet our #MCOPawPilots, Willy by the main food court area, from 12pm to 2pm! https://t.co/JuvsABug9D
Things we recommend doing at our airport today:
1. Meet our #MCOPawPilots 🐾
2. Meet our #MCOPawPilots, Willy 🐶
3. Meet our #MCOPawPilots by the main food court area 🐾
4. Meet our #MCOPawPilots, Willy by the main food court area, from 12pm to 2pm! https://t.co/JuvsABug9D
Wednesday, March 22nd, 2023 at 9:28am
If you're looking for a reason to go on vacation, consider this our seal of approval. #InternationalDayOfTheSeal 🦭 https://t.co/2B2Y4UUfNp
If you're looking for a reason to go on vacation, consider this our seal of approval. #InternationalDayOfTheSeal 🦭 https://t.co/2B2Y4UUfNp
Tuesday, March 21st, 2023 at 2:29pm
Don't mean to hound you, but if you haven't met Woody with our #MCOPawPilots, you're missing out fur-sure! She will be by the Main Terminal food court area from 2pm-4pm. Stop by to meet our pup! 🐶 https://t.co/Rp8tuerCFa
Don't mean to hound you, but if you haven't met Woody with our #MCOPawPilots, you're missing out fur-sure! She will be by the Main Terminal food court area from 2pm-4pm. Stop by to meet our pup! 🐶 https://t.co/Rp8tuerCFa
Tuesday, March 21st, 2023 at 12:12pm
We would like to wish a happy 1-year at our airport to our CEO, Kevin Thibault. We are so grateful to have a visionary leader who embodies the warmth, innovation, and spirit of the Orlando Experience. Happy first anniversary, Kevin! https://t.co/3y69WqjoWb
We would like to wish a happy 1-year at our airport to our CEO, Kevin Thibault. We are so grateful to have a visionary leader who embodies the warmth, innovation, and spirit of the Orlando Experience. Happy first anniversary, Kevin! https://t.co/3y69WqjoWb
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