Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Remain mindful of surroundings and stop unsafe behaviors.
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Make eye contact and smile.
Proactively offer assistance to next step in journey.
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
Got a Blank Space in your bag next to your Cardigan & want to figure out what to bring? Have a question about a Delicate item? @AskTSA can give you a Swift answer -or check the 'What Can I Bring' section of their site for info to travel in Style: https://t.co/H99q1soHYZ. ✨ https://t.co/vR8UOIOIUZ
Yesterday, we hosted representatives from Columbus Region Executive Network & LaGuardia Gateway Partners. They met our airport leadership, got an airport overview & toured our Terminal C. We're happy to connect with our aviation community and showcase Orlando's warm hospitality! https://t.co/PbLD26lsd3
Recently, our CEO Kevin J. Thibault participated as a guest-speaker @UCF's Grant Thornton Speaker Series. In sharing invaluable insight and experiences, he inspired the next generation of business leaders. Here's to successful, innovative, and professional journeys ahead! 🤝 https://t.co/5905F5JQg9
Recently, we hosted a tour for the Aviation Professionals Collegiate Group from @EmbryRiddle. The group explored various areas of the airport & learned about our continued development. We're proud to have provided this unique learning opportunity for the aviators of the future!🧑✈️ https://t.co/wvkMsJt1gx
ICYMI: Last week, our airport felt the love at our Valen-Fly event! Travelers & employees were treated to delicious snacks, caricatures, personalized poems, cuddles from #MCOPawPilots & more. A big thank you to all who joined in on the fun and helped us bring the good vibes. ♥️ https://t.co/fzg4jLc6SF