MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Safety:
Remain mindful of surroundings and stop unsafe behaviors.
Comfort:
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Ease:
Make eye contact and smile.
Speed:
Proactively offer assistance to next stop in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
Wednesday, August 10th, 2022 at 11:14am
Great news! Our friends @WestJet will resume 1x/week service to these charming routes:
🇨🇦 St. Johns, Newfoundland - Oct 8
🇨🇦 Vancouver, British Columbia - Nov 12
🇨🇦 Regina, Saskatchewan - Dec 16
🇨🇦 Saskatoon, Saskatchewan - Dec 16
✈️ https://t.co/cqPMU7Gl4b https://t.co/XpaizjGtGp
Great news! Our friends @WestJet will resume 1x/week service to these charming routes:
🇨🇦 St. Johns, Newfoundland - Oct 8
🇨🇦 Vancouver, British Columbia - Nov 12
🇨🇦 Regina, Saskatchewan - Dec 16
🇨🇦 Saskatoon, Saskatchewan - Dec 16
✈️ https://t.co/cqPMU7Gl4b https://t.co/XpaizjGtGp
Wednesday, August 10th, 2022 at 9:28am
Reflect on the possibility of adventure, and you'll most likely find that it's something you can see yourself doing. #WednesdayWisdom https://t.co/nYU6MBcpFZ
Reflect on the possibility of adventure, and you'll most likely find that it's something you can see yourself doing. #WednesdayWisdom https://t.co/nYU6MBcpFZ
Tuesday, August 9th, 2022 at 5:27pm
Ready, set, fly! ✈️ Today, we were joined by representatives of @Idemia_NA and @TSA, introducing the newest, quick and convenient enrollment cart for TSA PreCheck®, now available at the security checkpoints at MCO. https://t.co/spppYmihca
Ready, set, fly! ✈️ Today, we were joined by representatives of @Idemia_NA and @TSA, introducing the newest, quick and convenient enrollment cart for TSA PreCheck®, now available at the security checkpoints at MCO. https://t.co/spppYmihca
Tuesday, August 9th, 2022 at 11:22am
Never underestimate the magic of a puppy-cuddle! Journey to the Main Terminal Food Court area today, from 11am to 1pm, to get epic hugs from our #MCOPawPilots, Gandalf, the GREYhound. 🐶🐾 https://t.co/CU7FZWDWsR
Never underestimate the magic of a puppy-cuddle! Journey to the Main Terminal Food Court area today, from 11am to 1pm, to get epic hugs from our #MCOPawPilots, Gandalf, the GREYhound. 🐶🐾 https://t.co/CU7FZWDWsR
Tuesday, August 9th, 2022 at 9:25am
🎶 All the small things
True care, truth brings
I'll take one lift
Your ride, best trip 🎶 #TravelTuesday https://t.co/8jxvaIwzXE
🎶 All the small things
True care, truth brings
I'll take one lift
Your ride, best trip 🎶 #TravelTuesday https://t.co/8jxvaIwzXE
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