MCO Cares
Helping MCO Employees to Deliver Exceptional Customer Service
The Customer Service Program
Our purpose is to delight and value each guest with the finest airport experience in the world.
Safety:
Remain mindful of surroundings and stop unsafe behaviors.
Comfort:
Pick up trash or report an area in need of attention.
Display appropriate body language and use a calm tone of voice.
Ease:
Make eye contact and smile.
Speed:
Proactively offer assistance to next stop in journey.
Get Involved
MCO offers multiple teams for employees to join. Joining these teams allows MCO employees the opportunity to get more involved in airport processes and development including customer care, environmental awareness and more!
Resources
Recognition Program
The Employee Recognition Program at MCO allows employees of MCO to recognize the exceptional work of other employees.
Social Media #MCOcares
Monday, June 5th, 2023 at 9:29am
If you're looking for a power point to help you excel today, Clippy's got a word for you. #MotivationalMonday. https://t.co/TGPq6ax2Ks
If you're looking for a power point to help you excel today, Clippy's got a word for you. #MotivationalMonday. https://t.co/TGPq6ax2Ks
Saturday, June 3rd, 2023 at 5:09pm
Weather Alert ⛈️ Due to current weather conditions, airline operations may be impacted - flight/baggage delivery delays may occur. Please check with your airline directly for updates regarding their operations. For airport delays, visit: https://t.co/vm0yMYHkcv. Thank you. https://t.co/yrco7OSQNi
Weather Alert ⛈️ Due to current weather conditions, airline operations may be impacted - flight/baggage delivery delays may occur. Please check with your airline directly for updates regarding their operations. For airport delays, visit: https://t.co/vm0yMYHkcv. Thank you. https://t.co/yrco7OSQNi
Saturday, June 3rd, 2023 at 1:20pm
COVID-19 Testing Sites Update: The COVID-19 testing locations at our airport have closed. Travelers and employees wishing to receive COVID-19 tests are welcome to visit https://t.co/M2x1Gf8SOX for locations and details. Thank you!
COVID-19 Testing Sites Update: The COVID-19 testing locations at our airport have closed. Travelers and employees wishing to receive COVID-19 tests are welcome to visit https://t.co/M2x1Gf8SOX for locations and details. Thank you!
Friday, June 2nd, 2023 at 1:56pm
Dedication. Commitment. Integrity.🧑🚒🚑 These skills are displayed every day by our Airport Fire Rescue team, which provides emergency and non-emergency services.
Looking to join the team? Apply now through June 30th: https://t.co/l7QBY80hBu https://t.co/Rin3gekcA7
Dedication. Commitment. Integrity.🧑🚒🚑 These skills are displayed every day by our Airport Fire Rescue team, which provides emergency and non-emergency services.
Looking to join the team? Apply now through June 30th: https://t.co/l7QBY80hBu https://t.co/Rin3gekcA7
Friday, June 2nd, 2023 at 11:45am
Volemos! ✈️ Our friends @Avianca will be resuming service to two routes this month:
✈️ Medellin, Colombia: today - August 30
✈️ San Salvador, El Salvador: June 11 - August 30
We're so excited to reconnect with such incredible, vibrant destinations!
➡️ https://t.co/EqpiEA2qHy https://t.co/vAKMdbUZjp
Volemos! ✈️ Our friends @Avianca will be resuming service to two routes this month:
✈️ Medellin, Colombia: today - August 30
✈️ San Salvador, El Salvador: June 11 - August 30
We're so excited to reconnect with such incredible, vibrant destinations!
➡️ https://t.co/EqpiEA2qHy https://t.co/vAKMdbUZjp
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