Employee Resources
All airport employees are welcome to participate in the following training opportunities. Please click the link to register for the selected training class.
If you have any questions, please reach out to us at airportcommunication@goaa.org
Learn & Grow Workshop: Supporting Family Members Mental Health
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August 5, 2025 — Carl T. Langford Board Room (Terminal A, Level 3)
- Register Here
Active Assailant Preparedness Training
- August 15, 2025 — Carl T. Langford Board Room (Terminal A, Level 3)
- Register Here
Welcome to MCO! New Employee Orientation Training
- August 21, 2025 — Conference Room Garvey (Train Station, Level 5)
- Register Here
Hand-Only CPR/Stop The Bleed Training
- August 27, 2025 — Carl T. Langford Board Room (Terminal A, Level 3)
- Register Here
Human Trafficking Awareness Training
- August 28, 2025 — Carl T. Langford Board Room (Terminal A, Level 3)
- Register Here
Orlando International Airport Service Card Leader Guide 329.28 KB downloads
The Service Card is a tool to guide employees on how to delight and value each guest...
Recognition Card Leader Guide 112.01 KB downloads
The Recognition Program is intended to encourage the airport community to recognize...
MCO Employment Guide 524.22 KB downloads
Orlando International Airport Employment Guide ...
MCO Customer Service New Hire Info 672.47 KB downloads
Important Customer Service information for the new MCO hire. ...
MCO Customer Service Program Poster 574.30 KB downloads
Our purpose is to delight and value each guest with the finest airport experience...- reThink Your Commute – www.rethinkyourcommute.com
- SunRail – www.sunrail.com
- Lynx – www.golynx.com
- 511 – www.fl511.com
- United Way – Heart of Florida United Way fights for the education, health and financial stability of every person in Central Florida. Call 211 or go to their website and click the “Get Help” link for 24/7 confidential support. www.hfuw.org
Report Fraud, Waste, or Abuse
The Greater Orlando Aviation Authority (GOAA), which is responsible for the operations of Orlando International Airport and Orlando Executive Airport, is committed to the highest level of integrity in its operations and it is fully committed to protecting the organization, its operations and its assets against fraud, waste and abuse. GOAA is taking a proactive stance against suspected fraud, waste or abuse of Authority resources by establishing a third-party Whistle-Blower Reporting Line as a means to report any of the above activity in connection with GOAA operations.
Reports may be submitted 24 hours a day by emailing GOAA@integritycounts.ca or through an online reporting form by visiting integritycounts.ca/org/GOAA. You may also file a report by calling toll-free 1-877-370-6354.
View GOAA’s Whistle-Blower Policy.
If this is an airline related matter such as lost or damaged luggage, flight status inquiry, request for wheelchair assistance, or other airline specific related question, please contact your airline directly.
FAQ
How can I obtain blank recognition cards?
Contact the GOAA Customer Experience Department at AirportCommunication@goaa.org or use the Recognize an Employee form on this website.
Where do I turn in completed recognition cards?
How can I get my "It All Starts with Me!" lapel pin?
Contact the GOAA Customer Experience Department at AirportCommunication@goaa.org.
Where can I find the latest Pocket Quick Reference Guide?
Where can I send content ideas for the MCO social media posts?
Email us at AirportCommunication@goaa.org