While passing through the Terminal A/B West Checkpoint on June 29, 2025, our airport’s CEO, Lance Lyttle, witnessed something truly special. An MCO employee, delivering customer service at its finest.
Alvin Hall wasn’t just doing his job, he was setting the standard. He greeted each guest with a warm smile and genuine care. He offered assistance and made what can often be a stressful part of travel feel smooth. What stood out even more was that his positivity wasn’t limited to just his own lane, he extended the same energy to travelers in nearby lines as well.
Lance Lyttle described Alvin’s attitude as the epitome of what customer service should look like. Thank you, Alvin, for going above and beyond. You remind us that even a small interaction can leave a big impression.
