Description and Instructions to Apply
HEALTH BENEFITS, FLIGHT BENEFITS AND PAID TIME OFF INCLUDED! $300 Sign UP Bonus
Maximus Global Services is looking for a Supervisor to oversee the Spirit Airlines Wheelchair Operation. The Supervisor’s duties and responsibilities are to ensure their Leads and Coordinators are prepared for their operations with manning’s, equipment, and personnel. Key components of this position are constant communication, continuous proactivity, and employee management.
Essential Functions -Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Plans and prepares the operation at least one day prior. Adjustments should be made with sufficient time. Including, wheelchair count, flight status, personnel needed for all services.
Deliver plans and assignments to the team prior to the start of operations
Prepares and/or makes sure the operation daily report is complete by the end of the day.
Ensure all employees follow security procedures for each entity, such as TSA, CBP, and any other airport where Maximus Global Services operates.
Update Leads/Coordinators and personnel on any irregularities/changes to operations
Weekly visits to airlines management to ensure service is delivered up to standards
Address any issues with personnel, operations, and clients
Weekly control and inventory reports of equipment including wheelchairs.
Ensure personnel training is current.
Communicate to management any irregularities and/or operational requests.
Deliver end-of-shift report to management with a full recap of the operation
Competencies
Teamwork Orientation
Stress Management/Composure
Ethical Conduct
Good Communication
Customer Service
Leadership
Work Environment
This job operates in a professional airport environment. The use of a company vehicle is required. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This position is very active and requires standing, walking, seating, and driving. The employee occasionally lifts and/or move up to 70 pounds.
Position Type and Expected Hours of Work
This is a full-time position. Typical days and hours of work vary. Shifts could change at any time.
Required Education and Experience
High school diploma or GED.
2-3 years experience in customer service at airports or similar entities.
Pass a background check and drug test
Computer literacy in MS Office packages such as Word, Excel, and Outlook.
Must be able to read, write and speak English.
Maintain a relationship with both employees and clients
Supervisors must have a good working knowledge of management practices and principles so they can efficiently perform his job.
The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.
Security Clearance (if applicable)Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.
Other Duties -Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.