Description and Instructions to Apply
Allied Universal is looking to hire an Assistant Account Manager. This position is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures.
Responsibilities include:
Under the direction of the Account Manager, this position assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the day;
This position is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching and training Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments;
Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized;
Assists the Account Manager in conducting interviews and evaluating new employees. Responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs;
Oversees all reports, logs and pass downs generated by and for the Security Department. Distributes communications and other information to Security Professionals at post as directed;
Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site. May generate work orders and attached paperwork for extra security coverage requests;
Responds to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner;
Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Account Manager or Field Supervisor as appropriate. May be responsible for writing a report of the situation or assisting with an investigation, as directed by Account Manager, Branch Manager or Corporate HR Director;
Responsible for making recommendations for counseling and/or disciplinary action, including termination. May be responsible for administering counseling or disciplinary actions (may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Account Manager with prior approval from Branch/Corporate HR management);
Responds to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager. Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support;
May occasionally perform Security Professional type job duties on an as-needed basis by standing post, but under no circumstances to exceed more than 50% of time in any given workweek.
2.2.10. Assistant Manager
The Contractor shall provide a minimum of one (1) On-Site Assistant Manager who shall assist the On-Site Manager in the Contractor’s operations at the Airport under the direction of the On-Site Manager. The Authority requires the On-Site Assistant Manager be full-time, locally based, and exclusive to this Contract. All instructions and notices given by the Authority to the On-Site Assistant Manager shall be as binding as if given to the Contractor, and all statements made by the On-Site Assistant Manager shall be as binding as if made by the Contractor when the On-Site Assistant Manager is acting in the capacity of the On-Site Manager.
2.2.10.1. The On-Site Assistant Manager may vary his/her work hours to assist in providing overall supervision of the security force; however, the chargeable hours for this position shall not exceed the authorized daily staffing level listed in Section 2.3.1. The On-Site Assistant Manager shall meet the following minimum qualifications:
2.2.10.2. all the minimum requirements for Supervisors, as listed in Section 2.2.7;
2.2.10.3. have at least three (3) years of supervisory experience in security, military or law enforcement operations;
2.2.10.4. bachelor’s degree in security administration, public administration or related field or any equivalent combination of education, training and experience that provides the requisite knowledge, skills and abilities to manage a security activity;
2.2.10.5. possess excellent written and verbal communications skills;
2.2.10.6. act as the designee and to assist with all other duties in absence of the On-Site Manager; and
2.2.10.7. must have the State of Florida Class “MB” Security Agency Manager License.
2.2.7. Supervisors:
The Contractor shall designate Supervisors to provide the supervision of the Security Area Monitor Services, under the direction of the On-Site Manager and the On-Site Assistant Manager. Two (2) Supervisors shall be on duty at all times and be vested with sufficient authority to act as the Contractor’s representative and shall be the first point of contact for operational needs. The Supervisors shall ensure professional decorum is observed and all Contractor personnel follow approved procedures. The Supervisors shall review the Monitors’ reports and are also responsible for ensuring that the necessary notifications of incidents are performed during their tours of duty. All Supervisors shall meet the following minimum qualifications:
2.2.7.1. all the minimum requirements for Monitors, as listed in Section 2.2.6;
2.2.7.2. have at least two (2) years of supervisory experience in security, military or law enforcement operations or any equivalent combination of education, training and experience that provides the requisite knowledge, skills and abilities to supervise a security activity; and
2.2.7.3. possess a valid Florida driver’s license and complete the Airport provided drivers training program before assuming duty as Supervisor.