Description and Instructions to Apply
About this Role:
Ambassadors are customer service agents and seen as “brand ambassadors” within a fast-paced environment at Orlando Airport (MCO). Our ideal candidate will have experience in a customer service environment, possess strong oral communication skills, and be bilingual or multilingual.
Job Duties:
- Provide the best customer service experience for the traveling public and airport guests.
- Utilize a variety of technology to assist airport guests with information requests.
- Provide up-to-date and accurate airport information and wayfinding at strategic locations.
- Have an awareness of airport operations and opportunities to help and assist.
- Maintain current level knowledge about MCO.
- Proactively assist airport guests and passengers.
- Perform other customer service-related duties as assigned.
Requirements:
- Strong oral communication that includes exceptional listening skills.
- Proficient fluency in English.
- Able to speak fluently in any other language, aside from English.
- At least one (1) year of customer service experience working in the aviation, transportation, hospitality, call center, or similar industry.
- Flexibility to work early mornings, late evenings, weekends, and Holidays.
- Able to work cohesively with a diverse group of team members
- Ability to stand for long periods of time, rotate, bend, grasp, and pick-up items.
- Graduation from high school, possession of a GED, or equivalent certification.
- At least 18 years of age or older.
What We Offer:
Ambassadors start at $19.50 per hour (non-negotiable).
- All full-time team members may participate in medical, dental, and vision insurance.
- All full-time team members are eligible to be enrolled in a matching retirement plan.
- Paid time off will be accrued and available after the first 60 days of employment.
Additional Considerations:
Potential candidates must be able to provide necessary documentation for employment authorization. For work specifically at an international airport, candidates will be required to also provide necessary documentation to obtain clearance for an airport ID/badge, pass a background check, and drug screening post-offer of employment.
The full-time position is seniority-based shift work, and schedules are four ten-hour (10) shifts each week.
Opening shift: 3:45 a.m. – 2:15 p.m.
Closing shift: 1:30 p.m. – 12:00 a.m.
Note: We are currently only hiring for Opening shift.
Please do not apply if you cannot work an early morning shift. Thank you!