Description and Instructions to Apply
Ambassadors are customer service agents and seen as “brand ambassadors” for Orlando Airport (MCO). Our ideal candidate will have experience in a customer service environment and possess strong oral communication skills.
Primary Job Duties:
• Provide the best customer service experience for the traveling public and airport guests.
• Utilize a variety of technology devices to assist airport guests with information requests.
• Provide up-to-date and accurate airport information and wayfinding at strategic locations.
• Have an awareness of airport operations and opportunities to help and assist.
• Monitor airport terminal areas for conditions that compromise safety or security.
• Proactively assist passengers in emergency situations such as weather events or operational delays.
• Perform other customer service-related duties as assigned.
Requirements:
• Strong oral communication that includes exceptional listening skills.
• One (1) year of customer service experience in transportation, hospitality, or similar industry.
• Able to work cohesively with a diverse group of team members.
• Flexibility to work evenings, weekends, and Holidays.
• Able to speak fluently in any other language, aside from English.
• Professional level experience using Microsoft Outlook and technology equipment.
• Ability to stand for long periods of time, rotate, bend, grasp, and pick-up items.
• Graduation from high school, possession of a GED, or equivalent certification.
• At least 18 years of age or older.
Note: Please review the attached file for more details regarding this job posting.