4th Quarter 2016
Top Performers
1st Place
Tracey Forman – HSS
2nd Place
Rafael A. Rodriguez Gonzales – HSS
Special Awards
Safety
Viron Mangray – SWA
Viron went out of his way to provide safety to a battered blind woman who was left on airport property. Landside computers were down so he went to airside to print vouchers for her. He assisted her by providing safe shelter and food for the evening.
Comfort
Zabria “Zaby” Suarez – Hyatt regency OIA
Zaby touched the hearts of an autistic boy and his mother who were stranded here. After noticing the boy was anxious, Zaby approached them and was able to connect with the boy and even purchased a Happy Meal and toys for him. Her actions made a huge impact on the family and changed their experience at our airport. 5 days later he was still asking to see Zaby.
Ease
Detective Thomas Ross – OPD
Detective Ross went on a mission to find a certified check for $32,000 that was left on a plane by a guest. He was able to locate the check in the garbage and returned it to the guest.
Speed
Detective Thomas Ross – OPD
Detective Ross assisted guests who had lost a laptop on their plane, It wasn’t until they returned to Canada that they realized was gone. After several phone calls he was finally able to locate it for the guest, His persistence and not taking no for an answer was the reason they recovered their laptop.