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Delivering Great Service with a Mask

Delivering great customer service may feel challenging while wearing a mask. Here are some tips to help you overcome that barrier. Click here for a Pdf of the poster.

National Customer Service Week 2020

October 5-9, 2020 is National Customer Service Week! A little history on the event… Established by the International Customer Service Association (now Professional Association for Customer Engagement), National Customer Service Week was proclaimed an official...

Orlando International Airport Ranked #1

J.D Power, a global leader in consumer insights, advisory services and analytics has ranked Orlando International Airport as a top airport for Overall Customer Satisfaction. We’re honored to take the #1 ranking in the Mega Airports category of their 2017 North America...